At HamaraMobile.com, we value customer satisfaction and aim to provide a smooth shopping experience. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refund
You may be eligible for a refund if:
- You received a damaged or defective product
- You received an incorrect product
- The product is missing parts or accessories
All refund requests must be raised within 7 days of delivery.
2. Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse, mishandling, or physical damage
- Products without original packaging, accessories, or invoice
- Items returned after the refund window has expired
- Products marked as Non-Returnable at the time of purchase
3. Refund Process
- Contact our support team at support@hamaramobile.com with your order ID and issue details.
- Share clear photos or videos of the product (if required).
- Once approved, you will be instructed on the return process.
4. Refund Method
- Refunds will be processed to the original payment method used at checkout.
- Processing time: 7–10 business days after receiving and inspecting the returned product.
- Shipping charges (if any) are non-refundable unless the error was on our part.
5. Replacement Option
In certain cases, we may offer a replacement instead of a refund, subject to product availability.
6. Order Cancellation
- Orders can be cancelled before dispatch for a full refund.
- Orders that have already been shipped cannot be cancelled.
7. Refund Delays
If you haven’t received your refund:
- Check with your bank or payment provider
- Contact us if the issue persists beyond 10 business days
8. Policy Updates
HamaraMobile.com reserves the right to modify this Refund Policy at any time without prior notice.
